Interpreter Services Forms
Individual Request Form
Social Request Form
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No events scheduledInterpreter Service Agencies
Interpreters, please contact one of our Agencies directly:Universal Language Services
888-462-0500
Evergreen Interpreting Services
360-954-5114
Interpreter Services
Does your medical office accept Medicaid coupons?Do you have language difficulties when speaking with your clients?
If you do, Interpreter Services may be able to help.
Eligibility
If you and your client have difficulty understanding each other's language, you may be eligible for interpreter services at no cost to you. These services are available to medical providers who deliver Medicaid covered services to individuals with a current Medicaid coupon. If you and your client qualify, we will provide a DSHS certified or authorized interpreter for their medical appointment. All it takes to get started is a phone call to request program information and necessary forms.
History
The Civil Rights Act of 1964 requires that all medical providers who receive federal funds ensure equal access to medical care for their patients. This includes providing interpreters, when needed. Washington State recognized the burden this placed on medical providers so decided to help by paying for interpreters for Medicaid covered services. Interpreter Services Brokerages were developed to oversee and coordinate these services. We arrange for well-trained, professional interpreters in an efficient, cost effective manner.
ISB Guidelines
- Interpreters may be scheduled at the request of a medical provider or DSHS representative only.
- The medical procedure performed must be a Medicaid or DSHS covered service.
- Interpreters are available for spoken languages only. We do not currently provide sign language interpreters.
- Interpreters are provided for face-to-face appointments only. Telephone interpretation may be available as an option when a face-to-face interpreter is not available.
- All interpreter requests must be scheduled in advance. Payment is not authorized for any interpreter not pre-scheduled by ISB.
Scheduling an Interpreter
To allow us time to schedule an interpreter, we request 3 working days advance notice for non-urgent appointments. We will confirm your request within 2 working days of receipt. Some confirmations may take longer depending on language required and interpreter availability. Our office is open Monday-Friday from 8am-5pm.
For urgent appointments we request 2 - 4 business hours advance notice. Please note that medical urgency must be determined and documented by a licensed medical professional.
Interpreters are assigned on an "as available" basis so not all appointments may be able to be filled. For requests with less than 2 hours advance notice, you may need to arrange and pay for interpreter services on your own.
Information to have ready when you call
- Your Medicaid Provider number.
- Your name, your office name, address, phone and fax number.
- The exact time and date of the appointment.
- The scheduled end time of the appointment.
- The language needed.
- The medical reason for the appointment.
Languages available
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Other languages may also be available, so feel free to ask.
How to contact us
If you're located in Clark County, call: 360-258-2100.
If you're located in Cowlitz, Wahkiakum, Skamania, or Klickitat County, call: 800-752-9422, option 3.
Our fax number is 360-750-3772.
How to Become an Interpreter
The Interpreter Services Brokerage utilizes interpreters who have been certified through the DSHS Language Testing & Certification (LTC) Program.
LTC certifies, qualifies and authorizes
If you are interested in becoming certified through DSHS, please visit the DSHS website.