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January 04, 2019


January 25, 2019



Lead and perform a wide variety of duties and responsibilities in support of the Community Access Van Program including:  volunteer driver recruitment, screening and recognition; driver training and orientation; CAV and volunteer driver scheduling; development of program policies and procedures and community partnerships. 


Research and develop volunteer driver related activities, responsibilities, and requirements as directed by program grants and Volunteer and Transportation staff.

Develop program policies and procedures and update as needed.

Recruit, interview, screen and select volunteer drivers.  Maintain high levels of positive, consistent communication with potential and new volunteer drivers to ensure their satisfaction.  Collect, track and enter volunteer driver hours into database.

Provide volunteer driver training and certifications of completion; manage volunteer driver recognition activities.

Create and maintain vehicle maintenance program in adherence with HSC requirements; ensure volunteer driver requirements are met, tracked and kept up to date in coordination with Transportation staff.

Assist Volunteer and Transportation Program Directors in the development of agreements and relationships with partner organizations.  Initiate and maintain positive and consistent communications between volunteers, vendors, and current or potential funders and community partners.

Provide a wide variety of highly technical administrative work relating to database and reporting requirements for programmatic and funder purposes.  Assist in the set up and administration of transportation scheduling software and other pertinent software and/or databases.

Schedule volunteer drivers to provide passenger trips using the CAV or their own vehicles; coordinate and schedule usage of CAV by community partner organizations.

Apply Volunteer Connections and Transportation department policies/procedures in determining completeness of applications, records, and reports.

Perform other duties as assigned.


Volunteer and Transportation Directors

Job Description

Job Announcement

Job Application



Strong background in volunteer driver program support or administration with good understanding of current trends and best practices in volunteer driver program development/maintenance is desirable.

Possess strong customer service and organizational skills. 

Ability to research and develop policies and procedures in support of the CAV program.

Ability to listen, follow instructions, maintain consistent, positive communication within both the Volunteer and Transportation teams.

Ability to multi-task and prioritize the work with minimal oversight.

Ability to communicate effectively orally and in writing; draft reports; prepare statistical information.

Ability to work well with all age groups and demographics including volunteers, CAV passengers, staff and community partners. 

Ability to assist in program promotion, services, and events in a variety of ways including occasionally as lead staff.

Ability to use computer, software, and other office equipment.

Ability to adapt to sometimes rapidly changing needs in a calm, controlled, consistent manner; ability to think outside the box and willingness to explore or adapt to new ideas or opportunities to expand program.

Must enjoy meeting new people, networking, maintaining positive, consistent, beneficial relationships with community partners, vendors, volunteers, and the community.

Possession of a current valid driver’s license, reliable transportation, and auto insurance coverage to attend off site meetings and appointments.

Consent to and pass extensive Background Check.

Must understand and practice secure data collection/maintenance methods.

Must be able to work evenings and weekends as required; ability to lift up to 30 pounds.

Must enjoy being part of an energetic, forward thinking team with ability to step into a variety of roles.


A High School Diploma/GED is required.  BA or some college course work in communication, business, nonprofit or human services is highly desirable. Three - five years of program development and administration experience to include demonstrated experience working with volunteers.

The selected candidate must consent to and be able to pass required National Service Criminal Background Checks: nationwide name-based check of the National Sex Offender Public Website (NSOPW), a name or fingerprint based search of the statewide criminal history registry in your state of residence and work, fingerprint based FBI check.

Be able to work evenings and/or weekends as needed and possess a valid driver’s license and be able to drive a personal vehicle that meets State requirements for vehicle insurance.


The Human Services Council provides an excellent benefits package including paid time off, medical, dental, short-term disability, life insurance and retirement contribution.

The Human Services Council provides people with access to services, transportation and volunteer opportunities to impact their lives and strengthen our Southwest Washington community.